Hi,

I regularly get sent emails about eBay & I try to answer them all although sometimes, it may take me a few days to reply. So, I thought I’d share with you the most popular questions.

How can I remove negative feedback that was left for me unfairly?

Well, the quick answer is not easily. There are a few exceptions to the rule, for instance if the account was set up purely in order to leave you negative feedback or if the feedback mentions eBay, Paypal or contains a link (the link doesn’t have to be active). For a full guide to eBay feedback, including how you can leave longer feedback & how to leave feedback after ninety days check out my ebook at: Maintain Your Feedback

As a seller when should I leave feedback?
This is a source of frustration for many winning bidders. From a winning bidders point of view, once they’ve won the item and paid their obligation is over. Many sellers effectively blackmail bidders, by having such policies such as “we will leave feedback as soon as it is left for us“. Any professional seller will leave feedback as soon as possible after the bidder has paid. Now, I can hear a lot of sellers screaming right now

What if the buyer negatives me! What if paypal do a chargeback! What if the buyers says the item never arrives!

And my answer is, these things happen. If a buyer negs you, does a chargeback, or denies receiving the item then it’s pretty sure they’ve either decided to do this even before they’ve bid OR as a seller you deserve the negative.

Recently, as a seller I’ve got my first negative. It was for an ebook I sold, now normally when I dispatch an ebook I include in the email a note such as:

“If you’ve any problems, or comments with regards to the ebook please reply to this email & I’ll be please to help in anyway I can. This ebook comes with a complete money back guarantee if your not satsified.”

But, this sale came in just as I was on the way out. I just done a quick copy & paste of a previous email without the above statement. Two hours later, my 100% positive was lost.

I could have communicated better with the buyer. If I did, he may have allowed me to refund him & avoid the negative. Good communication is the way to preserve your feedback - even with those winning bidders who we know are wrong!

Keep those auction questions coming in. I’ll get though the backlog as soon as I can, so if you’ve been waiting a couple of days please be patient - you’ll get your reply soon.